Hotel or Motel Manager

Summary

Hotel and motel managers plan, supervise and control the operations of a hotel or motel.

Duties & Tasks

Hotel and motel managers may perform the following tasks:

  • plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
  • allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
  • manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
  • control capital and operational expenditure
  • prepare reports for senior management
  • make sure government health, occupational safety and licensing regulations are followed
  • carry out marketing and sales activities for rooms, conventions, banquets and conferences
  • supervise arrangement and re-arrangement of furnishings
  • manage the security of the hotel/motel and its staff
  • publicise the hotel/motel through public relations activities in the local business community.

Specialisations

Club Manager

A club manager runs a licensed club providing food, drink, entertainment, sporting and other amenities for members.

Working Conditions

Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Personal Requirements

  • enjoy working with people
  • friendly, helpful and patient
  • able to assist guests with a limited understanding of English
  • good communication and organisational skills
  • able to record information accurately
  • able to work as part of a team
  • able to project a professional manner at all times
  • good interpersonal skills

Related Courses:

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