Travel Consultant

Summary

Travel consultants provide information, advice and booking services for people wishing to travel.

Duties & Tasks

Travel consultants may perform the following tasks:

  • provide literature and information to clients concerning local, interstate and international tours; travel routes; accommodation; local customs; fares; and travel regulations
  • discuss client requirements and advise on suitable options
  • plan, prepare and cost itineraries (travel plans) for clients
  • make travel, accommodation and related bookings
  • confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
  • issue tickets for travel, accommodation vouchers and all relevant documentation
  • collect payments and maintain records of transactions
  • assist with changes to travel arrangements and bookings where required.

Working Conditions

Travel consultants in large organisations may specialise in particular areas such as business, international or domestic travel. Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis and work long hours including weekends, often working 10-hour days. Travel consultants may also work in call centres.

Personal Requirements

  • good communication skills
  • strong customer focus
  • good organisational skills
  • strong computer and written skills
  • able to work as part of a team
  • high level of personal presentation
  • able to work under pressure
  • enjoy working with people
  • strong sales focus.

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