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Hotel and Motel Front Office Attendant
Summary
Hotel and motel front office attendants look after the needs of guests on arrival and during their stay in a hotel or motel.
Duties & Tasks
Front office attendants may perform the following tasks:
- receive reservations for accommodation from clients, either in person, online, telephone, fax or email
- take guests' details and allocate their rooms
- talk to transport carriers (airlines, bus companies, rental car agencies, for example) to make and confirm travel arrangements for guests
- inform guests of the hotel/motel's services and facilities, policies and procedures
- provide tourist information to guests
- make reservations for sightseeing tours, restaurants, the cinema and live entertainment
- deal with enquiries and requests from guests
- take messages for guests
- finalise guests' bills and issue receipts upon payment
- arrange accommodation for guests travelling to other destinations
- perform cashier duties and exchange foreign currency
- place guests' possessions in a safe if requested
- coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries
- follow in-house procedures to help ensure the security of guests and employees
- perform general secretarial duties, such as preparing correspondence and attending to a switchboard.
Working Conditions
In a small or medium-sized hotel, all of the above duties may be carried out by one person. However, in an international standard hotel, several attendants may be employed. Each attendant is allocated a set of specific duties to perform (for example, one may attend to guest reception, another may be responsible for the switchboard, while another works as an information officer).
Hotel and motel front office attendants usually work shifts including evenings, weekends and public holidays.
Personal Requirements
- enjoy working with people
- friendly, helpful and patient
- able to assist guests with a limited understanding of English
- good communication and interpersonal skills
- able to record information accurately
- able to work as a leader and as part of a team
- able to project a professional manner at all times
- flexible and resourceful
- able to stay calm in difficult situations.
Related Courses:
Advanced Diploma (2)
- Advanced Diploma of Hospitality at Canberra Institute of Technology (CIT)
- Advanced Diploma of Hospitality at JCE Positive Outcomes Pty Ltd
Certificate II (1)
- Certificate II in Hospitality at Canberra Institute of Technology (CIT)
Diploma (1)
- Diploma of Hospitality at Canberra Institute of Technology (CIT)
Advanced Diploma (10)
- Advanced Diploma of Hospitality at Austraining Business Institute, The
- Advanced Diploma of Hospitality at Carrick Higher Education
- Advanced Diploma of Hospitality at JCE Positive Outcomes Pty Ltd
- Advanced Diploma of Hospitality at Kenvale College
- Advanced Diploma of Hospitality at Le Cordon Bleu Australia Pty Ltd
- Advanced Diploma of Hospitality at SELMAR Institute of Education
- Advanced Diploma of Hospitality at Sydney School of Business & Technology
- Advanced Diploma of Hospitality at TAFE NSW
- Advanced Diploma of Hospitality at Tandem College Pty Ltd
- Advanced Diploma of Hospitality at William Blue College of Hospitality Management
Associate Degree (1)
- Associate Degree in Business - Hospitality Management at International College of Management, Sydney
Bachelor Degree (Pass) (1)
- Bachelor of Business - International Hospitality Management at Southern Cross University (SCU)
Certificate II (2)
- Certificate II in Holiday Parks and Resorts at TAFE NSW
- Certificate II in Holiday Parks and Resorts (09) at Ashley Institute of Training
Certificate III (2)
- Certificate III in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate III in Holiday Parks and Resorts at TAFE NSW
Certificate IV (2)
- Certificate IV in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate IV in Holiday Parks and Resorts at TAFE NSW
Graduate Certificate (1)
- Graduate Certificate in International Hotel Management at Blue Mountains International Hotel Management School
Graduate Diploma (2)
- Graduate Diploma of Management at University of New England (UNE)
- Graduate Diploma of Tourism Management at UTS Business School — University of Technology, Sydney
Statement (1)
- Hospitality Management Skills at TAFE NSW
Master Degree (By Coursework) (2)
- Master of International Hospitality and Hotel Management at University of Western Sydney (UWS)
- Master of International Hotel Management at Blue Mountains International Hotel Management School
Advanced Diploma (1)
- Advanced Diploma of Hospitality at International College of Advanced Education Pty Ltd
Certificate II (1)
- Certificate II in Hospitality at Charles Darwin University (CDU)
Certificate III (1)
- Certificate III in Hospitality at Charles Darwin University (CDU)
Certificate IV (1)
- Certificate IV in Hospitality at Charles Darwin University (CDU)
Diploma (1)
- Diploma of Hospitality at Charles Darwin University (CDU)
Advanced Diploma (5)
- Advanced Diploma of Hospitality at Carrick Higher Education
- Advanced Diploma of Hospitality at Club Training Australia
- Advanced Diploma of Hospitality at Gold Coast Institute of TAFE
- Advanced Diploma of Hospitality at Royal Brisbane Institute of Technology
- Advanced Diploma of Hospitality at Southbank Institute of Technology, TAFE QLD
Bachelor Degree (Pass) (1)
- Bachelor of Business - International Hospitality Management at Southern Cross University (SCU)
Certificate II (1)
- Certificate II in Holiday Parks and Resorts (09) at Ashley Institute of Training
Certificate III (1)
- Certificate III in Holiday Parks and Resorts at Ashley Institute of Training
Certificate IV (1)
- Certificate IV in Holiday Parks and Resorts at Ashley Institute of Training
Diploma (1)
- Diploma of Hotel Management at Queensland Institute of Business and Technology (QIBT)
Graduate Diploma (1)
- Graduate Diploma of Business at University of Queensland (UQ)
Master Degree (By Coursework) (1)
- Master of Business Administration in Hotel and Tourism Management at Southern Cross University (SCU)
Statement (2)
- Opera - FIDELIO Version 8 (Training Program) at Tropical North Queensland Institute of TAFE
- Source and Use Information on the Hospitality Industry (SIT Unit) at Village Roadshow Theme Parks Pty Ltd
Advanced Diploma (5)
- Advanced Diploma of Hospitality at Adelaide Hospitality and Tourism School
- Advanced Diploma of Hospitality at Carrick Higher Education
- Advanced Diploma of Hospitality at Le Cordon Bleu Australia Pty Ltd
- Advanced Diploma of Hospitality at Quality Training and Hospitality College
- Advanced Diploma of Hospitality at TAFE SA
Certificate II (2)
- Certificate II in Holiday Parks and Resorts at TAFE SA
- Certificate II in Holiday Parks and Resorts (09) at Ashley Institute of Training
Certificate III (1)
- Certificate III in Holiday Parks and Resorts at Ashley Institute of Training
Certificate IV (2)
- Certificate IV in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate IV in Holiday Parks and Resorts at TAFE SA
Master Degree (By Coursework) (1)
- Master of Master of Business Administration - International Hotel and Restaurant Management at Le Cordon Bleu Australia Pty Ltd
Advanced Diploma (2)
- Advanced Diploma of Hospitality at Tasmanian Polytechnic (TAFE Tasmania)
- Advanced Diploma of Hospitality at Tasmanian Skills Institute (TAFE Tasmania)
Certificate II (1)
- Certificate II in Holiday Parks and Resorts (09) at Ashley Institute of Training
Certificate III (1)
- Certificate III in Holiday Parks and Resorts at Ashley Institute of Training
Certificate IV (1)
- Certificate IV in Holiday Parks and Resorts at Ashley Institute of Training
Advanced Diploma (21)
- Advanced Diploma of Hospitality at Academies Australasia Polytechnic
- Advanced Diploma of Hospitality at AIC Australian International College
- Advanced Diploma of Hospitality at ATS Arrow Training Services
- Advanced Diploma of Hospitality at Australian National Institute of Business & Technology
- Advanced Diploma of Hospitality at Australian Vocational Training and Employment Services Pty Ltd
- Advanced Diploma of Hospitality at AVETA - Australian Vocational Education & Training Academy
- Advanced Diploma of Hospitality at Box Hill Institute, TAFE VIC
- Advanced Diploma of Hospitality at Brighton Institute of Technology
- Advanced Diploma of Hospitality at Carrick Higher Education
- Advanced Diploma of Hospitality at Chisholm Institute, TAFE VIC
- Advanced Diploma of Hospitality at Education Access (Australia) Pty Ltd
- Advanced Diploma of Hospitality at Goulburn Ovens Institute of TAFE
- Advanced Diploma of Hospitality at Holmesglen Institute of TAFE
- Advanced Diploma of Hospitality at Iascend
- Advanced Diploma of Hospitality at NMIT (Northern Melbourne Institute of TAFE)
- Advanced Diploma of Hospitality at Royal Gurkhas Institute of Technology (RGIT) Australia
- Advanced Diploma of Hospitality at SELMAR Institute of Education
- Advanced Diploma of Hospitality at SILK Education and Training
- Advanced Diploma of Hospitality at STEPS
- Advanced Diploma of Hospitality at Victorian Institute of Technology Pty Ltd
- Advanced Diploma of Hospitality at William Angliss Institute — specialist centre for foods, tourism and hospitality
Certificate II (4)
- Certificate II in Holiday Parks and Resorts (09) at Advance TAFE
- Certificate II in Holiday Parks and Resorts (09) at Ashley Institute of Training
- Certificate II in Holiday Parks and Resorts (09) at Campaspe College of Adult Education
- Certificate II in Holiday Parks and Resorts (09) at GippsTAFE (Central Gippsland Institute of TAFE)
Certificate III (5)
- Certificate III in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate III in Holiday Parks and Resorts at Campaspe College of Adult Education
- Certificate III in Holiday Parks and Resorts at GippsTAFE (Central Gippsland Institute of TAFE)
- Certificate III in Holiday Parks and Resorts at NMIT (Northern Melbourne Institute of TAFE)
- Certificate III in Holiday Parks and Resorts at TAFE NSW
Certificate IV (5)
- Certificate IV in Holiday Parks and Resorts at Advance TAFE
- Certificate IV in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate IV in Holiday Parks and Resorts at GippsTAFE (Central Gippsland Institute of TAFE)
- Certificate IV in Holiday Parks and Resorts at NMIT (Northern Melbourne Institute of TAFE)
- Certificate IV in Holiday Parks and Resorts at TAFE NSW
Statement (1)
- Process Financial Transactions (SIT Unit) at Prime Skills Pty Ltd
Advanced Diploma (4)
- Advanced Diploma of Hospitality at Australian Professional Skills Institute
- Advanced Diploma of Hospitality at Challenger Institute of Technology, TAFE WA
- Advanced Diploma of Hospitality at Polytechnic West, TAFE WA
- Advanced Diploma of Hospitality at West Coast Institute of Training, TAFE WA
Certificate II (1)
- Certificate II in Holiday Parks and Resorts (09) at Ashley Institute of Training
Certificate III (2)
- Certificate III in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate III in Holiday Parks and Resorts at Tubal Pty Ltd
Certificate IV (2)
- Certificate IV in Holiday Parks and Resorts at Ashley Institute of Training
- Certificate IV in Holiday Parks and Resorts at Tubal Pty Ltd
Diploma (1)
- Diploma of Hotel Management at Perth Institute of Business and Technology (PIBT)
