Bank Officer

Summary

Bank officers (including building society and credit union officers) receive and pay out money and assist customers with loans, foreign currency exchange and investments.

Duties & Tasks

Bank officers may perform the following tasks:

  • identify customer needs and refer customers to appropriate banking services
  • accept money or cheques deposited by customers, verify records and receipts, and credit customers' accounts
  • pay money to customers according to advice slips, cheques or negotiable documents, and debit customers' accounts
  • assess the viability and credit risk of business and consumer loan proposals
  • conduct foreign currency transactions for overseas travellers
  • provide change and cash cheques
  • record transactions
  • balance cash and advise supervisors of cash position or discrepancies
  • answer customer enquiries
  • open and close accounts for customers.

Specialisations

Bank Teller/Customer Service Officer

A bank teller/customer service officer sells and administers bank products and services.

Credit Officer (Lending/Loans Officer)

A credit officer (lending/loans officer) assesses the viability and credit risk of business and consumer loan proposals, and controls and processes accounts.

International/Overseas Officer

An international/overseas officer deals with international finance enquiries and transactions for customers, including documentation for importing and exporting.

Operations/Accounts Officer

An operations/accounts officer performs clerical duties such as opening and sorting mail, filing correspondence and documents, recording items paid to and cashed by the tellers, and processing and updating daily transactions.

Telephone Consultant (Banking)

A telephone consultant (banking) assists customers with banking requirements over the telephone, sells bank products and services and assists customers with loan applications.

Working Conditions

Most bank employees work in a branch network where customers are mainly individuals and local businesses. Bank officers can request transfers to work in other branches and departments.

Personal Requirements

  • good communication skills
  • able to make calculations quickly and accurately
  • well organised
  • willing to transfer to other branches if required.

Related Courses:

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