Certificate II in Hospitality
Tropical North Queensland Institute of TAFE
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Torres Strait||No||Full-time internal||
No minimum education
This qualification is from the Tourism, Hospitality and Events Training Package. It provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic operational knowledge and limited practical skills in a defined context. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Individuals may work with some autonomy or in a team but usually under close supervision.
Subjects you can Study
Core: Develop and update hospitality industry knowledge; Work with colleagues and customers; Work in a socially diverse environment; Follow health, safety and security procedures; Follow workplace hygiene procedures; Apply food and beverage skills in the workplace; Apply hospitality skills in the workplace. Electives: Operate a bar; Operate cellar systems; Prepare rooms for guests; Provide visitor information; Receive and process reservations; Provide quality customer service; Receive and store kitchen supplies; Attend gaming machines; Provide lost and found facility; Conduct basic workplace oral communication in a language other than English; plus more.
- Full-time internal
12 units: 6 core; 6 electives
No minimum education
Life after Study
Bar attendants prepare, mix and serve drinks to customers in hotels, bars, cafes, restaurants and clubs.
Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.
Porters carry luggage for guests in hotels and motels, and for passengers in transport terminals. They also show guests to their rooms, berths or cabins, and provide other guest services.
Receptionists act as the first point of contact in an organisation, greeting people and attending to enquiries made by phone or in person.