Diploma
| Campus |
Mid Year Intake? |
Study Mode |
Entry Requirements |
| Palmerston |
No |
Full-time internal, Part-time internal |
Year 12 English and maths or equivalent; plus moderate IT understanding
|
| |
Course Description
This qualification is from the Tourism, Hospitality and Events Training Package. It provides the skills and knowledge for an individual to be competent as a manager in any hospitality functional area. This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team. Work would be undertaken in various hospitality settings, such as restaurants, hotels, catering operations, motels, clubs, pubs, cafes and coffee shops. Students who successfully complete the Diploma should be able to enter a Hospitality Management position.
Subjects you can Study
Provide quality customer service; Manage quality customer service; Work with colleagues and customers; Work in a socially diverse environment; Deal with conflict situations; Interpret financial information; Manage finances within a budget; Prepare and monitor budgets; Develop and update legal knowledge required for business compliance; Coach others in job skills; Roster staff; Lead and manage people; Manage workplace diversity; Receive and store stock; Control and order stock; Monitor work operations; Develop and implement operational plans; Establish and conduct business relationships; Follow health, safety and security procedures; Follow workplace hygiene procedures; Implement and monitor workplace health, safety and security practices; Establish and maintain an OHS system; Provide and coordinate hospitality service; Prepare, cook and serve food for menus. Plus electives
Diploma
Duration
Palmerston
- Full-time internal = 2 years
- Part-time internal = 3 years
Structure
39 units: 23 core; 16 elective
Entry Requirements
Year 12 English and maths or equivalent; plus moderate IT understanding
